• Food & drinks

Comfortable transfer to/from Tromsø in an 8-seater vehicle
Experienced multilingual guide (English / Arabic / Norwegian / Kurdish)
Safety helmet
Hot meal (vegetarian/vegan option available) and warm drinks after the ride
Professional photos included (Alshemal premium addition)
Storytelling and insight into Arctic life
Thermal suit, boots, mittens, balaclava

Tips, Gratuities, Personal Expenses

• Not wheelchair accessible
• Not stroller accessible
• Not suitable for pets
• No public transportation nearby
• Infants must not sit on laps
• Infant seats unavailable
• Not recommended for people with back problems
• Not recommended for pregnant travelers
• -A car will pick you up to the activity place and drop you off to your preferred address. -We have your name and contact details it is not mandatory to keep this ticket . - reach us on WhatsApp number for preferred pickup point (our guide will reach you) -
• Pick-up and Drop-off included from general locations 5km Radius around Tromso,

*İf you have a Camera and wish to bring this is the perfect Tour for your Hobby because we will help you capture the beautiful landscapes of the arctic with anyone rushing you around ,

*this tour is adjusted to match maximum flexibility and comfort with huge space in the car allows you to have a private space of your own beside the group size is minimized to the lowest possible,

*you can bring your Drone with you as the car capacity can handle your drone pack to specific measurements, please reach your guide for more specific requirements regarding your drone packaging,

*all safety measures are taken and the team is trained for all emergency responses ,we require passengers with health issues to bring their medication with them as the Tour could be long and takes time more than scheduled ,

PRIVACY POLICY (GDPR – EU Regulation 2016/679) Last updated: 31 December 2025 Alshemal Norway (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy in accordance with the EU General Data Protection Regulation (GDPR) and Norwegian data protection law. 1. Data Controller Company: Alshemal Norway (part of Norveya AS) Address: [Storgata 150], [9008] Tromsø, Norway Organization Number: [933773205] Email: post@alshemalnorway.com 2. Personal Data We Collect We collect only the personal data necessary to operate tours safely and efficiently. This may include: • Full name • Email address • Phone number (including WhatsApp contact) • Booking reference and tour details • Pickup location • Clothing size (thermal suits) • Dietary restrictions, allergies, or health-related information • Photos and videos captured during tours (with consent) Special Category Data (GDPR Article 9) Dietary restrictions, allergies, or health-related information may constitute special category (health) data. By voluntarily providing this information, the guest gives explicit consent for us to process it solely for safety, dietary, and operational purposes during the tour. 3. Purpose of Processing Personal data is used strictly for: • Processing bookings and payments • Tour coordination and pickup communication • Safety and operational communication • Sending essential tour updates • Photo delivery after the tour • Customer support • Legal, accounting, and regulatory obligations We do not sell or rent personal data. 4. WhatsApp & Messaging Communication By providing a phone number, guests consent to being contacted via WhatsApp or SMS for: • Pickup coordination • Tour timing updates • Safety-related communication • Photo delivery links WhatsApp is used only for operational communication, not marketing, unless explicitly requested by the guest. Guests may request to change communication channels at any time. 5. Legal Basis for Processing (GDPR Article 6) We process personal data under the following legal bases: • Contractual necessity – to deliver the booked service • Legitimate interest – safety, logistics, customer support • Consent – photo usage and optional communication • Legal obligation – accounting and regulatory compliance 6. Data Retention • Booking and communication data is stored securely • Tour photos are stored temporarily for delivery • Photos are deleted or anonymized no later than 6 months after the tour, unless earlier deletion is requested • Personal data is retained only as long as necessary for its purpose 7. Data Sharing Personal data may be shared only with: • Booking platforms (e.g. Bókun, Viator, GetYourGuide) • Payment processors • Authorities where legally required We do not share data beyond what is necessary. 8. International Data Transfers Some service providers may process data outside the EEA. Where this occurs, we rely on GDPR-approved safeguards, including Standard Contractual Clauses (SCCs) and Data Processing Agreements (DPAs). 9. Internal Data Sharing – Norveya AS Alshemal Norway operates as part of Norveya AS, which manages multiple brands, including AuroraTime. Personal data may be shared internally within Norveya AS for legitimate operational purposes such as: • Booking management • Tour operations • Customer communication • Photo delivery • Safety, quality control, accounting, and compliance All internal processing follows GDPR principles. 10. Stripe Climate Contributions (Privacy Notice) A carbon removal contribution may be added to bookings through Stripe Climate. • Contributions are processed directly by Stripe • Alshemal Norway does not control project selection • Funds are committed immediately and are non-refundable • The contribution is not a charitable donation to Alshemal Norway 11. Analytics, Cookies & Conversion Tracking Our websites use analytics and tracking tools to measure traffic and conversions and improve performance. Tools may include: • Google Analytics (GA4) • Google Tag Manager • Booking system conversion tracking (e.g. Bókun) Cookie Consent Non-essential cookies (analytics and marketing) are only activated after user consent via our cookie banner. Users may accept, reject, or withdraw consent at any time. 12. Your Rights Under GDPR You have the right to: • Access your personal data • Correct inaccurate data • Request deletion • Withdraw consent • Restrict or object to processing • Request data portability Requests: post@alshemalnorway.com Supervisory Authority: Datatilsynet P.O. Box 458 Sentrum 0105 Oslo, Norway 13. Data Security We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. 14. Acceptance By booking a tour or communicating with us, you acknowledge and accept this Privacy Policy.

TERMS & CONDITIONS (Cancellation, Safety & Participation Policy) Last updated: 31 December 2025 1. Natural Phenomena Disclaimer Northern Lights (Aurora Borealis) and Arctic weather are natural phenomena and cannot be guaranteed. Weak, partial, or absent aurora visibility does not constitute grounds for refunds. 2. Weather, Roads & Safety Decisions Tours operate under real Arctic conditions. Routes, duration, and stops may change due to weather, road conditions, ice, avalanches, accidents, or official safety instructions. If roads are closed or conditions are deemed unsafe by authorities or guides, decisions are final and not refundable. 3. Operator Cancellation If Alshemal Norway cancels a tour before departure due to extreme safety risks, guests will be offered (at operator discretion): • Rebooking • Credit • Refund if no alternative is possible 4. Guest Cancellation • More than 24 hours before scheduled pickup: Full refund • Less than 24 hours before scheduled pickup: No refund • No-show or late arrival: No refund Guides will wait maximum 10 minutes past pickup time. 5. Clothing & Equipment Responsibility Thermal suits may be provided where included. Guests are responsible for proper winter boots, gloves, hats, and suitable clothing. Alshemal Norway reserves the right to refuse participation without refund if a guest arrives with dangerously inadequate clothing (e.g. sneakers, jeans) and suitable safety equipment is not available. 6. Insurance & Liability Vehicle insurance applies according to Norwegian law and covers guests only while inside the vehicle. Incidents occurring outside the vehicle (walking, standing, photographing, slipping on ice/snow) are not covered by vehicle insurance. Guests are strongly advised to carry personal travel insurance. 7. Border Crossings & Travel Documents Some tours may cross international borders. Guests are fully responsible for carrying valid documents: • Physical passport or EU national ID card only • Visas or permits if required Driver’s licenses, digital IDs, or photos of documents are not valid. If entry is denied or delayed, no refund applies. Guests may be returned to a safe location at their own expense. 8. Bookings, Payments & Resellers For bookings made via third-party platforms: • Payments are handled by the platform • Refunds, amendments, and disputes must be handled through the platform • Alshemal Norway cannot issue refunds for third-party payments 9. Stripe Climate Contribution (Terms Notice) A carbon removal contribution may be included in the booking price via Stripe Climate. • Processed immediately at booking • Non-refundable • Project selection controlled by Stripe 10. Additional Tour Conditions • Minimum participant numbers may apply • Tour duration and pickup times are approximate • Guests must assess personal health and cold tolerance • Guardians are responsible for minors • Personal belongings are the guest’s responsibility • Photography results are not guaranteed • Unsafe behavior or intoxication may result in removal without refund • Tours are conducted in English unless stated otherwise 11. Child Safety & Car Seats Norwegian law requires appropriate child safety seats based on height and weight. Guests traveling with children must provide age, height, and weight at booking. Failure to do so may result in denial of boarding without refund if a legal seat is unavailable. 12. Emergencies & Medical Responsibility Guides have full authority to make safety decisions, including shortening or ending tours. Guests must disclose relevant medical conditions. Participation during pregnancy is at the guest’s own risk. 13. Reviews & Misleading Claims Threats, harassment, or deliberate misinformation used to seek refunds or compensation may be disputed with platforms using documented evidence. 14. Force Majeure No liability applies for delays or cancellations caused by force majeure events, including extreme weather, road closures by authorities, strikes, pandemics, accidents, or natural disasters. 15. Intellectual Property All content produced by Alshemal Norway remains our intellectual property unless otherwise agreed in writing. 16. Governing Law & Jurisdiction These terms are governed by Norwegian law. Any disputes shall be settled exclusively by Nord-Troms District Court (Nord-Troms Tingrett). 17. Policy Updates & Severability If any provision is invalid, remaining provisions remain effective. The policy version in effect at the time of booking applies. 18. Final Acceptance By booking or participating in a tour, guests confirm they have read, understood, and accepted these Terms & Conditions in full.