TERMS & CONDITIONS

(Cancellation, Safety & Participation Policy)

Last updated: 31 December 2025


1. Natural Phenomena Disclaimer

Northern Lights (Aurora Borealis) and Arctic weather are natural phenomena and cannot be guaranteed.
Weak, partial, or absent aurora visibility does not constitute grounds for refunds.


2. Weather, Roads & Safety Decisions

Tours operate under real Arctic conditions. Routes, duration, and stops may change due to weather, road conditions, ice, avalanches, accidents, or official safety instructions.

If roads are closed or conditions are deemed unsafe by authorities or guides, decisions are final and not refundable.


3. Operator Cancellation

If Alshemal Norway cancels a tour before departure due to extreme safety risks, guests will be offered (at operator discretion):

  • Rebooking
  • Credit
  • Refund if no alternative is possible


4. Guest Cancellation

  • More than 24 hours before scheduled pickup: Full refund
  • Less than 24 hours before scheduled pickup: No refund
  • No-show or late arrival: No refund

Guides will wait maximum 10 minutes past pickup time.


5. Clothing & Equipment Responsibility

Thermal suits may be provided where included.
Guests are responsible for proper winter boots, gloves, hats, and suitable clothing.

Alshemal Norway reserves the right to refuse participation without refund if a guest arrives with dangerously inadequate clothing (e.g. sneakers, jeans) and suitable safety equipment is not available.


6. Insurance & Liability

Vehicle insurance applies according to Norwegian law and covers guests only while inside the vehicle.

Incidents occurring outside the vehicle (walking, standing, photographing, slipping on ice/snow) are not covered by vehicle insurance.
Guests are strongly advised to carry personal travel insurance.


7. Border Crossings & Travel Documents

Some tours may cross international borders.

Guests are fully responsible for carrying valid documents:

  • Physical passport or EU national ID card only
  • Visas or permits if required

Driver’s licenses, digital IDs, or photos of documents are not valid.

If entry is denied or delayed, no refund applies. Guests may be returned to a safe location at their own expense.


8. Bookings, Payments & Resellers

For bookings made via third-party platforms:

  • Payments are handled by the platform
  • Refunds, amendments, and disputes must be handled through the platform
  • Alshemal Norway cannot issue refunds for third-party payments


9. Stripe Climate Contribution (Terms Notice)

A carbon removal contribution may be included in the booking price via Stripe Climate.

  • Processed immediately at booking
  • Non-refundable
  • Project selection controlled by Stripe


10. Additional Tour Conditions

  • Minimum participant numbers may apply
  • Tour duration and pickup times are approximate
  • Guests must assess personal health and cold tolerance
  • Guardians are responsible for minors
  • Personal belongings are the guest’s responsibility
  • Photography results are not guaranteed
  • Unsafe behavior or intoxication may result in removal without refund
  • Tours are conducted in English unless stated otherwise


11. Child Safety & Car Seats

Norwegian law requires appropriate child safety seats based on height and weight.

Guests traveling with children must provide age, height, and weight at booking.
Failure to do so may result in denial of boarding without refund if a legal seat is unavailable.


12. Emergencies & Medical Responsibility

Guides have full authority to make safety decisions, including shortening or ending tours.
Guests must disclose relevant medical conditions. Participation during pregnancy is at the guest’s own risk.


13. Reviews & Misleading Claims

Threats, harassment, or deliberate misinformation used to seek refunds or compensation may be disputed with platforms using documented evidence.


14. Force Majeure

No liability applies for delays or cancellations caused by force majeure events, including extreme weather, road closures by authorities, strikes, pandemics, accidents, or natural disasters.


15. Intellectual Property

All content produced by Alshemal Norway remains our intellectual property unless otherwise agreed in writing.


16. Governing Law & Jurisdiction

These terms are governed by Norwegian law.
Any disputes shall be settled exclusively by Nord-Troms District Court (Nord-Troms Tingrett).


17. Policy Updates & Severability

If any provision is invalid, remaining provisions remain effective.
The policy version in effect at the time of booking applies.


18. Final Acceptance

By booking or participating in a tour, guests confirm they have read, understood, and accepted these Terms & Conditions in full.



19.Aurora RAW Photo Archive – Subscription Terms

1. Service Description

The Aurora RAW Photo Archive is a digital subscription service providing access to a private archive of unaltered RAW-format photographs captured during real Alshemal Norway Northern Lights tours in Northern Norway.

Images are:

  • Captured under real Arctic conditions
  • Not staged, not scripted, not edited
  • Uploaded gradually based on successful aurora activity

This service is for reference, study, and appreciation of nature, not for commercial exploitation.

2. Subscription & Billing

  • The subscription is billed annually.
  • Access remains active for the duration of the paid period.
  • Renewal occurs automatically unless canceled via the Stripe Customer Portal.
  • No partial refunds are provided for unused time.

3. No Guarantee of Content Volume or Activity

The Northern Lights are a natural phenomenon.

By subscribing, you acknowledge that:

  • Aurora intensity varies by night, season, solar activity, and weather
  • Some periods may contain fewer or weaker displays
  • Cloudy, partial, or low-activity nights are included
  • Content availability is not guaranteed daily

This archive reflects reality, not perfection.

4. Copyright & Ownership

All photographs in the Aurora RAW Photo Archive remain the exclusive intellectual property of Alshemal Norway.

Subscription access does not transfer ownership of any image.

5. Permitted Use (What You May Do)

Subscribers may:

  • Download images for personal reference
  • Use images for learning, study, or educational purposes
  • Practice photo editing or analysis privately
  • View and archive files for non-public use

6. Prohibited Use (What You May NOT Do)

Subscribers may not, under any circumstances:

❌ Sell, license, or redistribute images
❌ Upload images to stock photo platforms
❌ Use images for advertising, branding, or promotion
❌ Use images in NFTs, AI training datasets, or generative tools
❌ Share files publicly, privately, or with third parties
❌ Claim authorship or imply ownership
❌ Use images to misrepresent locations, events, or experiences

Any commercial or public use requires written permission from Alshemal Norway.

7. Enforcement & Termination

Alshemal Norway reserves the right to:

  • Revoke access immediately if misuse is detected
  • Terminate subscriptions without refund in case of breach
  • Pursue legal remedies where copyright infringement occurs

8. Nature Representation Disclaimer

RAW files may include:

  • Noise, color shifts, exposure limitations
  • Atmospheric interference (clouds, moonlight, haze)
  • Variability between camera sensors and lenses

These characteristics are part of authentic aurora documentation.

9. Service Changes

Alshemal Norway may update:

  • Archive structure
  • Access methods
  • File organization

Without affecting existing subscriber rights.