TERMS & CONDITIONS (Cancellation, Safety & Participation Policy) Last updated: 31 December 2025 1. Natural Phenomena Disclaimer Northern Lights (Aurora Borealis) and Arctic weather are natural phenomena and cannot be guaranteed. Weak, partial, or absent aurora visibility does not constitute grounds for refunds. 2. Weather, Roads & Safety Decisions Tours operate under real Arctic conditions. Routes, duration, and stops may change due to weather, road conditions, ice, avalanches, accidents, or official safety instructions. If roads are closed or conditions are deemed unsafe by authorities or guides, decisions are final and not refundable. 3. Operator Cancellation If Alshemal Norway cancels a tour before departure due to extreme safety risks, guests will be offered (at operator discretion): • Rebooking • Credit • Refund if no alternative is possible 4. Guest Cancellation • More than 24 hours before scheduled pickup: Full refund • Less than 24 hours before scheduled pickup: No refund • No-show or late arrival: No refund Guides will wait maximum 10 minutes past pickup time. 5. Clothing & Equipment Responsibility Thermal suits may be provided where included. Guests are responsible for proper winter boots, gloves, hats, and suitable clothing. Alshemal Norway reserves the right to refuse participation without refund if a guest arrives with dangerously inadequate clothing (e.g. sneakers, jeans) and suitable safety equipment is not available. 6. Insurance & Liability Vehicle insurance applies according to Norwegian law and covers guests only while inside the vehicle. Incidents occurring outside the vehicle (walking, standing, photographing, slipping on ice/snow) are not covered by vehicle insurance. Guests are strongly advised to carry personal travel insurance. 7. Border Crossings & Travel Documents Some tours may cross international borders. Guests are fully responsible for carrying valid documents: • Physical passport or EU national ID card only • Visas or permits if required Driver’s licenses, digital IDs, or photos of documents are not valid. If entry is denied or delayed, no refund applies. Guests may be returned to a safe location at their own expense. 8. Bookings, Payments & Resellers For bookings made via third-party platforms: • Payments are handled by the platform • Refunds, amendments, and disputes must be handled through the platform • Alshemal Norway cannot issue refunds for third-party payments 9. Stripe Climate Contribution (Terms Notice) A carbon removal contribution may be included in the booking price via Stripe Climate. • Processed immediately at booking • Non-refundable • Project selection controlled by Stripe 10. Additional Tour Conditions • Minimum participant numbers may apply • Tour duration and pickup times are approximate • Guests must assess personal health and cold tolerance • Guardians are responsible for minors • Personal belongings are the guest’s responsibility • Photography results are not guaranteed • Unsafe behavior or intoxication may result in removal without refund • Tours are conducted in English unless stated otherwise 11. Child Safety & Car Seats Norwegian law requires appropriate child safety seats based on height and weight. Guests traveling with children must provide age, height, and weight at booking. Failure to do so may result in denial of boarding without refund if a legal seat is unavailable. 12. Emergencies & Medical Responsibility Guides have full authority to make safety decisions, including shortening or ending tours. Guests must disclose relevant medical conditions. Participation during pregnancy is at the guest’s own risk. 13. Reviews & Misleading Claims Threats, harassment, or deliberate misinformation used to seek refunds or compensation may be disputed with platforms using documented evidence. 14. Force Majeure No liability applies for delays or cancellations caused by force majeure events, including extreme weather, road closures by authorities, strikes, pandemics, accidents, or natural disasters. 15. Intellectual Property All content produced by Alshemal Norway remains our intellectual property unless otherwise agreed in writing. 16. Governing Law & Jurisdiction These terms are governed by Norwegian law. Any disputes shall be settled exclusively by Nord-Troms District Court (Nord-Troms Tingrett). 17. Policy Updates & Severability If any provision is invalid, remaining provisions remain effective. The policy version in effect at the time of booking applies. 18. Final Acceptance By booking or participating in a tour, guests confirm they have read, understood, and accepted these Terms & Conditions in full.
